Warranty Benefits

Covers unforeseen mechanical and electrical failure which results in a catastrophic breakdown.

Includes parts and labour.

Battery replacement if battery is found to be faulty.

Faulty design, plan, specifications or materials.

Chassis, handles, bodywork and seat.

Tyres, punctures, cuts, bursts or blisters.

Damage to manual brake if fitted.

Routine maintenance and servicing.

Loss or accidental damage.

Repairs or replacements through wear and tear or damp/water damage.

Repairs to or replacement of hand controllers and controller leads, where misuse has occurred

Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. Tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt), motor brushes, normal battery degradation, wheelchair brake adjustment, circuit breaker resetting, resetting user-induced problems on riser-recliners – cleared by disconnecting/re-connecting hand control etc. or maintenance requirements caused by carelessness or accidental damage such as flat batteries or punctures.

If no fault is found with equipment returned under warranty the customer will pay for return carriage plus £30.00 to cover the testing of the equipment. Payment must be made before the item is returned.

Faults occurring due to excessive user weights or misuse of the item.

Any faults must be reported immediately and returned to us as soon as possible.

Please note this is a back to base warranty.